Question 1

How do I place a bid?

Accepted Answer

Create a free account, add your card on file, then browse active auctions. Enter your maximum bid and our proxy system bids incrementally on your behalf.

Question 2

What's the buyer's premium?

Accepted Answer

A 10% buyer's premium is added to the winning bid. This is clearly shown before you bid, along with the total cost.

Question 3

What is soft close?

Accepted Answer

A bid in the final 60 seconds extends the lot by 30 seconds. This prevents last-second sniping and gives every bidder a fair chance.

Question 4

What if my item isn't as described?

Accepted Answer

File a dispute within 7 days of delivery. We review claims within 5 business days and issue refunds for items that are materially different from the listing.

Question 5

How does payment work?

Accepted Answer

You'll receive two charges: (1) when the auction closes, your card is charged for the item price plus 10% buyer premium and any applicable tax; (2) after we pack your item, you'll receive a shipping invoice for shipping and insurance costs. Store purchases work the same way.

Question 6

Do you ship internationally?

Accepted Answer

We currently ship within the continental United States only (48 contiguous states). Items over $500 ship with insurance and signature confirmation.

Question 7

What's the difference between auctions and the store?

Accepted Answer

Auctions run weekly with competitive bidding. The store offers select items at fixed prices you can purchase immediately, no waiting for an auction to close.

Question 8

What's your commission rate?

Accepted Answer

20% flat on the gross sale price. You receive 80%. Loyalty tiers reduce this to 18% at $25K and 15% at $50K in cumulative sales.

Question 9

How do I get paid?

Accepted Answer

Payouts every Friday via Stripe Connect. Requirements: items shipped, payment cleared, no open disputes.

Question 10

What if my item doesn't sell?

Accepted Answer

We return it at no charge. No fees for unsold items.

Question 11

Do you accept graded items?

Accepted Answer

Yes. PCGS, NGC, PSA, and BGS certified items are verified and featured prominently. We also accept ungraded items with in-house condition assessment.

Question 12

Can I track my items?

Accepted Answer

Every consignor gets a personal portal showing live status from intake through listing to settlement, plus downloadable PDF statements.